Shipping policy

Shipping Policy

Canada VHS is a small, family-owned Canadian business specializing in vintage VHS tapes and physical media. We're not a large fulfillment warehouse, and we don't pretend to be one. Orders are carefully picked, packed, and shipped by us.

Order Processing

Please allow 1–5 business days for order processing before shipment.

We generally prepare and dispatch orders in batches, with shipments typically leaving at least once per week. During busy periods, holidays, large inventory acquisitions, or unusually high order volumes, processing may take toward the longer end of our stated processing window.

Processing time is separate from carrier transit time.

For example, an order with a 3-business-day carrier estimate may take up to 5 business days to process before those 3 transit days begin.

If you need an order by a particular date, please contact us before ordering. We cannot guarantee expedited processing unless we've specifically agreed to it.

Shipping Within Canada

Orders are shipped from Alberta, Canada using available parcel carriers.

Shipping charges are calculated according to the shipping option available for your order and may consider factors such as shipment weight, destination, and order size.

The shipping service shown at checkout refers to the carrier's estimated transit time after your package has been handed over to the carrier. It does not include our 1–5 business day processing period.

Tracking

When tracking is included with the selected shipping service, tracking information will be provided after your order has been prepared for shipment.

Please allow some time for the carrier to scan the package after tracking information is created. Creation of a shipping label does not necessarily mean the carrier has physically received the package yet.

Delivery Estimates

Carrier delivery dates and transit times are estimates, not guarantees.

Once a shipment has been transferred to the carrier, delays caused by weather, transportation disruptions, peak shipping periods, remote destinations, customs, incorrect addresses, or other circumstances outside our control may affect delivery.

Canada VHS cannot guarantee a specific delivery date unless such a guarantee has been expressly arranged with us in advance.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We will make reasonable efforts to correct it if the order has not yet shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or unclaimed package may be the customer's responsibility.

Lost or Damaged Shipments

If your tracking indicates that a shipment may be lost, or your order arrives damaged, please contact us at support@canadavhs.ca.

For damaged shipments, please keep the merchandise, shipping box, and packing materials. We may require photographs to document the damage and submit a carrier claim.

We'll work with you and the carrier to determine an appropriate resolution.

Packaging

Vintage VHS deserves to survive the trip.

We package orders with the goal of protecting tapes, sleeves, clamshells, boxes, and other collectible packaging during normal shipping and handling. We may reuse clean, suitable shipping materials where appropriate to reduce unnecessary waste and packaging costs.

Combined Orders

If you place multiple orders before they have shipped, contact us and we may be able to combine them into one shipment.

We cannot guarantee that orders can be combined, and any shipping refund or adjustment will depend on the actual circumstances of the orders.

Questions About Your Shipment

For questions about an existing order, contact:

Canada VHS
support@canadavhs.ca

Please include your order number.